FREQUENTLY ASKED QUESTIONS
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your order will take between 6-25 days to arrive depending on the product. A tracking number will be provided for you to to track the progress of your items.
DO YOU HAVE A RETAIL STORE WHERE CAN I BUY YOUR CLOTHING?
Currently NMcIntosh is only available online.
I RETURNED AN ITEM; WHEN DO I GET MY MONEY BACK?
Please allow 14 business days after we have received your items to see a refund credited to your account.
WHAT IS YOUR RETURN POLICY?
NMcIntosh Fashion will gladly accept returns of full-priced, unworn, unwashed merchandise with all tags attached for a full refund.
WE DO NOT ACCEPT RETURNS FOR EXCHANGES.
ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.
Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products. If your order was placed online and you want to make a return, please send to: NMcIntosh, 28 Martin Drive, Rainham, Essex UK, RM13 9NB.
Please carefully read the following:
- If located in the U.S. or U.K., you have 14 business days from the day the order is shipped to decide if the item is right for you
- If located outside of the U.S. or U.K., you have 30 business days from the day the order is shipped to make a return. NMcIntosh Fashion will not be responsible for refunding incurred duty costs.
- NMcIntosh Fashion will refund item(s) provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
- If you have any questions or concerns or if you are not satisfied with the quality of the garments, please contact us on live chat or firstname.lastname@example.org.
- All sale items are final sale and cannot be returned.
- Please allow 14 business days after we have received your item for your refund to be credited to your account.