HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for it's status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.
We know how important your order is! NMcIntosh Fashion provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but NMcIntosh Fashion does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
It usually takes 6-20 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. NMcIntosh Fashion is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
Simply return your item within 14 days of receiving your order and we will give you a full refund.
Shipping fees are non-refundable unless you received a damaged item.
To report or return a damaged item, please use the following process: Please take a photo of the item and email it to our Customer Care team with a description of the damage. Upon inspection of the photo you will be advised to return it to NMcIntosh, 28 Martin Drive, Rainham, Essex GB, RM13 9NB.
Once we receive your package, we will refund you with 14 days and the full amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.
Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.